Desktop management can be a daunting task, especially in organizations where there are hundreds or even thousands of computers to keep up with. Streamlining desktop management functions is extremely important, which is why you should consider these tips to help make yours much easier to deal with.
#1. Implement a good asset tracking system
Many times, organizations are unable to perform desktop management easily because they are simply unaware of how much equipment they actually have. This can be an especially big problem in large organizations or in companies where a good number of employees work remotely. As such, the first step toward creating a desktop management program should involve using a good asset tracking system to find out exactly what equipment you are managing.
#2. Chart help desk trends
Not only should you track assets, but you should also keep track of help desk requests as well. That way, you can determine if there are certain trends developing, which in turn will allow you to make changes that will enhance efficiency.
#3. Don’t insist on standardizing everything
Trying to standardize everything can be burdensome and time consuming. Instead, try to understand that not everyone in your organization needs to have the same applications installed in order for your operations to flow smoothly. Try to determine which software might be better for certain groups of users, and then add programs as needed in order to better suit people’s needs. You’ll find your workers will likely be happier and more productive as a result.
#4. Insist on good communication
Letting employees know of changes far in advance will ensure they are better prepared to handle downtime. It also ensures that any necessary files are retrieved ahead of time to prevent data loss. Insist on your IT team notifying users at least a week in advance whenever scheduled updates or other downtime is required to avoid a great deal of frustration.
These four tips will help make desktop management in your organization flow more efficiently. A desktop management program is something you should continuously try to improve in order to streamline operations, cut costs and enhance productivity.